Cancellation Policy

Cancellation Policy:

Personal training sessions: If you cancel a personal training session with us, with more than 24-hours notice we will either rebook it for you or re-credit the session to you in some form. If you cancel or postpone a session with us, with less than 24-hours notice we will attempt to run your session, but it must be re-booked within 7-days of the original time slot.

Shared personal training sessions: If you cancel a 'shared' personal training session with us, no matter the time frame, we have at least 4 separate times aside each week for you to re-book into if you need to. If you consistently miss a certain 'shared' personal training session we will re-look at what time you have book and/or your current membership to see if it is working for you.

Massage therapy sessions: If you cancel a massage session with our massage therapist, with more than 24-hours notice they will either rebook it for you or re-credit the session to you in some form. If you cancel or postpone a session with them, with less than 24-hours notice they will attempt to take your massage, but it must be re-booked within 7-days of the original time slot.

No matter the circumstance we always aim to deliver the value of what you've paid for.